Customer Service executive - Coalville

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Up to £13.00 per hour
Ref: 1290 Date Posted: Wednesday 15 Nov 2023

Customer Service Executive



Logistics business

Pay up to £13.00 per hour


James Grace Local is currently recruiting for an experienced customer service executive to join a logistics business based in Bardon Hill. The successful candidate will also be responsible for general office administration.


Job responsibilities:

  • General administration
  • Provide a high standard of customer service
  • Investigate and resolve any issues that have occurred
  • Deal with customer complaints
  • Engage with customers
  • Respond to customer via emails, phone and other communication methods whenever possible
  • Prioritise tasks
  • Support colleagues in the office


Ideal candidate:

  • Proven customer service experience (preferable ecommerce)
  • Understanding of UK, EU and international postal services and couriers
  • Ability to work under pressure
  • Excellent customer service skills
  • Strong telephone skills
  • Attention to detail
  • Able to work under own initiative
  • Forward thinking attitude
  • Excellent MS Office knowledge
  • Experience with CargoWise (desirable)

Pay & Hours:

  • Monday to Friday
  • Office hours – flexibility
  • 40 hours per week
  • No hybrid working offered
  • Pay up to £13.00 per hour depending on experience


  • Free car park on site
  • Genuine opportunity for a permanent position
  • Friendly staff
  • Attractive rate of pay
  • Weekly pay whilst working on assignment

If you are interested in the above opportunity please apply directly through this website or for more information contact Nat Wolski at James Grace Local.

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