Looking to speak to a recruitment expert?

Keeping in Contact with the top talent

Ranging from the importance of finding an Associate Director, the complexity of sourcing a Dialler Manager or the pressure of completing a volume recruitment campaign for your Contact Centre, our Contact Centre team have the tools and experience to work in partnership with you. We pride ourselves on our ability to create bespoke recruitment campaigns and tailoring our service to suit the needs of our clients. By working in unity, we are able to perform even the most complex search and selection campaigns within tight timescales. If you are looking for your next hire, call the team at James Grace Associates and rest assured that you are in the hands of the experts

We work predominantly within Dialler Operations, Analytics and Workforce Management but also have a delivery team who specialise in volume requirements for Contact Centre personnel. Our team have experience in filling a variety of roles including;

Senior Managers / Directors

Dialler Manager

Dialler / MI Analysts

Data Scientists

Resource Planners

eWFM / Workforce Managers

Change Managers

Head of Sales 

Inbound / Outbound Operators

B2C and B2B Business Development 

Retentions Advisors

What do our clients say

"I’ve worked with Mike over a number of years and his work ethic has always been impeccable, he ensures he completely understands your business needs and sources candidates that match these needs and values"

"Strongly recommend James Grace Associates, could not fault them in anyway. Mike is a professional at his job and highly supportive of all of his clients."

"I have had the absolute pleasure of working with Mike again. As always Mike is the ultimate professional and never fails to deliver on a promise. Thank you Mike."