Keeping in contact with the top talent


The contact centre environment is incredibly challenging, and recruiting into it is no easier! With a complex blend of volume hiring requirements, mixed with niche headhunting operations, and a sprinkle of senior appointments, this industry offers real challenges to businesses looking to grow and prosper. Fortunately, we have developed solutions that can cover the entire value chain with the same level of time, dedication and quality candidates from top to bottom.

Ranging from the importance of finding an Associate Director, the complexity of sourcing a Dialler Manager or the pressure of completing a volume recruitment campaign for your Contact Centre, our Contact Centre team has the tools and experience to work in partnership with you. We pride ourselves on our ability to create bespoke recruitment campaigns and tailor our service to suit the needs of our clients. By working in unity, we are able to perform even the most complex search and selection campaigns within tight timescales. If you are looking for your next hire, call the team at James Grace Associates and rest assured that you are in the hands of the experts.



Don’t just take our word for it either, we have completed hugely complex and technical recruitment campaigns for some of the largest organisations on the planet, and built out most of the major contact centres across Leicestershire and even further afield. When it comes to marrying up high volume requirements with technical approaches for sector leaders we are the go-to name in the local marketplace, and have a solid reputation nationally for these type of business critical projects.

If you want to hear more about the projects we have ran in your area, the types of candidates we have available in the space, or the different solutions (link to solutions page) we offer that support the work we do, then reach out to us now!



Calling all call centre professionals




Click here to view our other specialist sectors



Cookies on this website
We to ensure that we give you the best experience on our website. If you wish you can restrict or block cookies by changing your browser setting. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on this website.