Blog - May 2020

  • WFM - How far should we take it?

    Posted on Friday, May 15, 2020 by Michael Stinson3 comments

    Working in Contact Centre recruitment for so long, I have always associated "WFM" with workforce management however it seems that this acronym is now associated with "work form home" I have always been open to members of the James Grace team working from home. Poorly child? work from home. Boiler needs fixing? work from home. Got a sh*t ton of admin to get through? work from home. Offering that ...