Blog - December 2019

  • How are chatbots changing the Contact Centre industry?

    Posted on Friday, December 27, 2019 by Michael Stinson24 comments

    How Are Chatbots Changing the Contact Centre Industry? The contact centre industry has evolved massively over the last decade or so. This is largely thanks to changes in technology, as well as customer expectations. Call queuing needs to be shorter than ever before, and many people call centre staff for immediate support and guidance. As pressure is mounting, many outsourced contact centre ...