Welcome to our blog.

  • How are chatbots changing the Contact Centre industry?

    Posted on Friday, December 27, 2019 by Michael Stinson24 comments

    How Are Chatbots Changing the Contact Centre Industry? The contact centre industry has evolved massively over the last decade or so. This is largely thanks to changes in technology, as well as customer expectations. Call queuing needs to be shorter than ever before, and many people call centre staff for immediate support and guidance. As pressure is mounting, many outsourced contact centre ...

  • NEW Division

    Posted on Tuesday, November 5, 2019 by Michael Stinson10 comments

    Due to the ongoing success of our growing team at James Grace Engineering, we are pleased to announce the opening of our specialist Fire, Security and CCTV Division. This Division will be headed up by George Clamp who has recently joined our growing team. George explains the following about the way he works; My name Is George and I work at James Grace Associates. Here at James Grace I solely ...

  • 2018 - 2019 Growth

    Posted on Wednesday, September 25, 2019 by Michael Stinson6 comments

    We are celebrating our 18 month anniversary at the end of this month and looking back, it is crazy to see how much we have managed to achieve within such a short period of time. James Grace Associates started in April 2018 with a humble home office set up in our MD's conservatory. Within the last 18 month's we have moved offices a grand total of 4 times due to simply outgrowing the space that we ...

  • Preparing for Uncertainty

    Posted on Monday, December 10, 2018 by Jen WrightNo comments

    We are operating in an unusual economy, GDP is in the plus, the size of the economy has reverted and surpassed pre-downturn figures and we are enjoying our lowest rate of unemployment since 1975, but these positive economic indicators are being overshadowed and somewhat controlled by the political uncertainty of Brexit, and what that will mean in real terms for our businesses. Forecasts don’t ...

  • Time kills all deals

    Posted on Friday, October 26, 2018 by Jen WrightNo comments

    As anyone in recruitment already knows, time kills all deals. It was a phrase I first heard 10 years ago when I first started in recruitment and it has resonated with me ever since. I am not saying that you should rush things when recruiting, in fact I think the more thorough you are, the more streamlined the process will be. What I am talking about is managing your clients and candidates ...

  • What makes a successful contact centre agent?

    Posted on Friday, October 26, 2018 by Jen WrightNo comments

    OUR TOP TIPS TO BEING A SUCCESSFUL CONTACT CENTRE AGENT Why do some contact centre agents excel in their job while others don’t? Why are some happy and others not? How can some people thrive when others can’t keep up? Successful contact centre agents have certain skills and qualities that set them apart. Here are our top tips on how to excel in your carer as a contact centre agent: Your voice The ...