Senior Resource Planner

  • Job Reference: JGDT00532
  • Date Posted: 4 February 2020
  • Division: James Grace Associates
  • Location: Glasgow
  • Salary: £25,000 to £30,000
  • Sector: Analysts
  • Job Type: Permanent

Job Description

Working in a fast-paced Contact Centre, we are looking for a Senior Resource Planner based in the Glasgow area. This is a fantastic opportunity for an experienced Resource Planner who has previously worked within a contact centre environment. Great for someone wanting to develop their career as a Resource Planner.

Your Job will involve….

  • Delivering improved efficiencies through data interpretation, problem solving and decision making
  • Leading discussions on internal Work Force Management Software
  • Updating weekly billing reports
  • Updating and distributing Build Plans
  • Making recommendations that will better the communication with clients
  • Liaising with Stakeholders

As a Resource Planner, you will have…

  • Background of Forecasting in a Contact Centre environment
  • Experience of using MI & WFM systems such as Qlikview, Verint & WFM IEX
  • Ability to build and maintain KPI Dashboards
  • Strong knowledge of Contact Centre Capacity Planning
  • Knowledge of Excel with the ability to create pivot tables & graphs
  • Ability to work under pressure and to deadlines
  • Excellent interpersonal skills
  • Strong attention to detail

In return you will receive…

  • Highly competitive basic salary circa £30,000
  • 5 hours per week (full time)
  • Option to progress from Resource Planner within the company
  • Modern working environment