Dialler Coordinator

  • Job Reference: 00000023-1
  • Date Posted: 15 May 2020
  • Division: James Grace Associates – Professional Services
  • Location: Dartford, Kent
  • Salary: £25,000 to £30,000
  • Bonus/Benefits: plus comprehensive benefits
  • Sector: Analysts, Contact Centre, Operations
  • Job Type: Permanent
  • Contact: Admin Admin

Job Description

If you are a Dialler Analyst or Coordinator looking to take the next step in your career then this could be the ideal role for you. This position has been created to work directly with the Operations Manager to create and manage inbound and outbound campaigns within a rapidly expanding Contact Centre. With a current headcount of 90 FTE's and plans to double this throughout 2019, this really is the perfect time to join an organisation who is experiencing huge growth and investment. 

The successful candidate will also benefit from an incredible benefits package that includes; 

  • Company bonus scheme that is payable both quarterly and annually
  • Free Private Medical care
  • Dental Plan
  • Company life insurance
  • Eye care plan
  • Inclusion to company benefits plan (Perkbox)
  • Holiday allowance rising up to 28 days per year plus bank holidays, plus get your birthday off and a day off to do your Christmas shopping
  • Market leading pension plan
  • You will also get a free Costco membership and get free fresh fruit delivered daily!

This role will initially require someone who is working at a Coordinator level but as the number of FTE's increases it may develop into more of a Dialler Manager role. Duties within this position include; 

  • Analysing inbound and outbound call flows to develop strategies within the business.
  • Monitor call performance and recommend remedial actions to improve call
  • Working closely with the Operations Manager to agree call schedules
  • Working with stakeholders to monitor KPI performance
  • Responsibility for the User Management of the Dialler
  • Create and update real time reports and keeping the management team up to date

This role would suit someone who has previous experience of working with a Dialler who is now looking to forge a long term career with ample opportunities to develop and progress. We are looking for an individual with an analytical approach and strong data interpretation skills. We are able to offer an immediate start for the right candidate and an efficient interview process. If this sounds like the right opportunity for you, please apply immediately to avoid disappointment. 

This position is advertised on behalf of James Grace Associates who operate as an employment business. 

Dialler Manager, Dialler Coordinator, Dialler Analyst