Customer Service

Job Description

Customer Service / Call Centre Operator / Credit Collection

Call Handler required to work for an established business in Newark.
Full Time hours

Monday to Friday 8am-6pm

Temp to Perm

Full Training and development provided

Your Customer Service duties will include:

  • Receive inbound customer calls, to achieve agreed targets and standards applied to the campaign/account, to resolve queries and complaints
  • Maintain customer requirements and contribute to the overall improvement of campaigns/accounts
  • Achieve call handling targets and standards
  • Record data accurately
  • Maintain a positive attitude at all times and ensure there is a high customer service focus
  • Achieve and exceed daily KPIs as set by the campaign requirements

Personal competencies:

  • Personal effectiveness and an ability to empathise with customers
  • Fully committed to providing the highest level of customer service
  • Deals with unforeseen problems and demonstrates success in chosen course of action
  • Recognizes the importance of internal customer service and knows who key internal customers are
  • Actively champions the customer and develops customer focus in employees / colleagues
  • Effectively communicates the brand values to the customer

Job Type: Full-time

Salary: £7.70-£8.21per hour

 

If you are interested in this position please apply directly or if you would like to find more information please contact Natalia Wolski at James Grace Associates.