Call Team Manager

Job Description

We are recruiting for an established business based in Central Barnsley. They are looking for experienced Call Team Manager to join their expanding team. 
This is a Full Time 6-month contract - offering £24k – 26k 
Working hours 9am – 5pm (Monday – Friday) 
Due to the nature of the role, and our client being a Financial Services business, you must be able to pass a Credit Check and a Criminal Records check. 
Your Call Team Manager Duties will include: 
• Manage people’s activities to deliver service and quality standards 
• Taking ownership and drive your team’s contribution to the achievement of departments targets 
• Drive continuous improvement 
• Working with other departments to improve process efficiency 
• Thoroughly and consciously coach team members 
• Ensuring your team members are complying with the company’s procedures 
• Manage business processes; time and attendance 
• Being the first point of contact before managers 
• Coaching and development 
• Dealing with any query/complaint’s escalations when necessary 
Skills required for this Call Team Manager role: 
• Team management experience would be beneficial but not essential 
• Excellent verbal and written communication skills 
• Positive attitude, consultative approach and self-motivation are all essential 
• Strong interpersonal and social skills 
• Advanced understanding of processes in relation to survey & valuation processes 
• Great communication skills, being able to listen to colleagues and customers concerns, their needs and record information accurately 
• Natural leader 
• Work towards targets and goals at team and business level 
In return for working as a Call Team Manager will receive: 
• The opportunity to work for a highly reputable company 
• Full time employment with the opportunity to start immediately 
• Ample opportunities for progression and career development 
• State of the art, modern office environment 
• Friendly team environment 

If you are interested in the Call Team Manager position please apply ASAP, with an up to date CV.