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Service Manager - Tyne and Wear

£30,000 to £35,000
Ref: 934 Date Posted: Monday 13 Jun 2022
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Pay £30,000 TO £35,000 per annum

Job Role

Our  client requires a Service Manager supporting a Global hygiene company with the day-to-day management of our site

in Newcastle upon Tyne.

The Service Manager is important in ensuring they deliver high-quality service and experience to your customers and

good people management and good health and safety practices must be highly maintained.

Key Responsibilities

• To ensure all operational and service delivery requirements for the site are met

• To complete the booking off process where required, debriefs with technicians

• Manage all warehouse stock

• To visit customer sites and complete our field quality assurance process 

• To deliver excellent customer service and actions are completed within the agreed SLA.

People Management

• To manage and support people-related activity for the site or area

• Drive high performance through effective check-in meetings, performance

reviews and development planning

• To ensure all Hygiene Technicians are trained to high standards

• To ensure all tasks and processes are completed on the appropriate H&S platform

• To ensure all team members are managing hazardous waste safely 

• To ensure all site Health & Safety standards, processes and safe systems of work

are maintained by all team members

• To ensure Hygiene Technicians complete daily vehicle inspections

Skills Required

• Self-motivation and confidence

• Excellent communication skills 

• Excellent time management

• Ability to work independently, as well as part of a team

• Good organizational skills with a detailed and structured approach to work

• Must have a full clean UK driving license.


  • Permanent Position
  • Working for a global company
  • £30,000 to £35,000 per annum
  • Training given
  • Working within a small office

If you are interested please contact Martin at James Grace Associates 

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