Scheduler
Service Coordinator
Permanent position
Salary: £23,000 per annum + £1300 Bonus
London South
James Grace Local is currently looking for a service coordinator - scheduler for a company based in South London, to route and schedule the days of service engineers, around the South of London. This role will be demanding and a fast-paced environment where engineers will need to know where to be with what tools and equipment requirements for the job. The service coordinator role will be working for a market-leading access systems company that are willing to pay a healthy base salary, Bonus incentives. Ideally, we are looking for a service coordinator with transferable skills from previous roles or similar.
Service Coordinator responsibilities:
• Schedule works ensuring compliance with contractual SLA’s & KPI’s.
• Schedule incoming reactive works promptly, ensuring compliance with contractual SLA’s & KPI’s.
• Schedule approved quoted works in liaison with the Engineers ensuring all parts/materials required are available and ensuring the Engineers have the required parts before works.
• Contact customers via email/phone to inform them of their upcoming visits and confirm that the dates of visits are appropriate for them.
• Act as the first point of contact for Engineers and customers for questions and queries.
• Liaise with appropriate parties and provide necessary updates with all relevant supporting documentation when requested, RAM’s, certificates contact details etc..
• Be the point of contact and build relationships with key account stakeholders for the region.
• To be able to update stakeholders on the progress of key accounts and other works.
• Carry out general administrative duties in line with the departmental policies & procedures.
Service Coordinator skills required:
• Good working knowledge of Microsoft applications including Excel and Outlook.
• Excellent communication skills and the ability to work well within a team.
• Able to work in a focused manner with the flexibility to priorities workload and requests.
• Keen awareness of customer focus and brand image.
• Motivated approach,
• Excellent customer service skills.
• Knowledge of SAP (desirable)
• Experience of working in a field service industry
• Can commute easily to and from Farnborough
Service coordinator benefits:
- Salary £23,000 per annum
- Bonus £1300
- 25 days annual leave + bank holidays per annum
- Pension scheme
- Staff recognition schemes.
- Free car park provided
- Sick Pay that increases with length of service
- Progression within the company
Working hours:
- Service Coordinator hours Monday to Friday 8.30 am - 5 pm
Pay:
- £23,000 per annum
- Bonus £1300
If you are interested in this role please apply directly through this website or for more information contact Natalia Wolski at James Grace Local.