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Retentions Advisors - Leicestershire

Ref: 291 Date Posted: Tuesday 02 Mar 2021
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Are you looking to work for a true market leader with first class training and continuous personal development opportunities?

We are looking to speak to confident communicators who are looking to develop long term careers within a customer centric environment. Over the past 12 months, our client has worked hard to develop a remote working platform to continue their growth plans in a Covid safe environment. We are now looking for a number of Customer Service and Retentions advisors to support their ongoing growth plans for 2021. We are looking for individuals with strong Customer Service skills who want to develop their career and rise up the career ladder.

This is a work from home position but the initial training period will be conducted at the onsite training facilities in Leicester for a period of 4 weeks. Training will be Monday to Friday, 0900am - 1730pm. Following the training period, you will initially work from the office with full support whilst taking your first calls. Once you are confident, the position will be based remotely from home   

Duties within this role will include;

  • Answering inbound queries from existing customers and dealing with enquiries in a timely manner
  • Acting as a company ambassador, providing a first class service at all times
  • Speaking with customers who are looking to leave and advising them of their options and upselling the companies services to try and retain the business
  • Making adjustments to customer policies and taking payment information

We are ideally looking for people who are great communicators with a natural flair for Customer Service. Candidates with previous experience in Customer Service both over the telephone and face to face have flourished and gone on to work in senior roles throughout the business. 

These roles are available immediately. The successful candidates will benefit from many things including;

Permanent employment with a market leading company

  • Continuous personal development with a structured career path to enhance both your salary and job role
  • First class training provided 
  • Inclusion to the company bonus scheme adding up to 5% of your salary to your income
  • Highly competitive pension scheme whereby the company will match up to 10% of your contributions
  • 25 days holidays plus bank holidays. You can also buy or sell up to a maximum of 5 additional days
  • Free fruit and a subsidised onsite Costa coffee
  • Comprehensive employee wellbeing programme
  • Opportunities to fast track your career into a senior role

The starting salary for this role is £18,525 - £20,484 DOE plus inclusion to the company bonus scheme adding up to an additional 5% of your salary. 

To be considered for this opportunity, apply today and a member of our team will contact you to discuss your application in more detail.