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Customer Service Representative - Leicestershire

£25,000 - £30,000 per annum
Ref: 927 Date Posted: Tuesday 07 Jun 2022
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Print Account Manager

Customer Service Executive


Immediate start

Permanent Opportunity

Salary: £25k-£30k per annum depending on experience

Hybrid working opportunity

James Grace Associates is currently recruiting for an experienced Print Account Manager / customer service representative to join well-established team in the Coalville area. This is a fantastic role that offers additional perks ideal for someone with relevant experience who is wanting to develop their career as a Printing Account manager / customer service representative.

The successful candidate will be responsible for account managing new and existing clients.

Your Job as a Print Account Manager will involve….

  • Building strong customer relationships with new and existing clients – no sales involved
  • Taking orders via both telephone and email
  • Create product specification
  • Inputting data onto Label Traxx System
  • Providing estimates
  • Raising job tickets
  • Communicating with production
  • Raising purchase orders with outside suppliers
  • Stock management on client products where required

As a Printing Account Manager, you will have…

  • Knowledge of Flexographic or Lithographic printers
  • Background in labels or packaging industry
  • Experience in Microsoft Package
  • Experience of a Printing Account Manager / customer service executive
  • Technical knowledge of the industry
  • Ability to handle complaints effectively

Skills required:

  • Problem solving
  • Time management
  • Attention to detail
  • Organised
  • Negotiation
  • Good customer service

Technical skills required:

  • Microsoft office experience required
  • Label traxx (preferred)
  • Knowledge on label production and label printing processes

Experience – 3-5 years within Customer service role in a print / label / packaging industry

In return you will receive…Benefits:

  • Competitive basic salary up to £30,000 per annum depending on experience
  • Working hours 8:30am – 5pm (full time)
  • Opportunity to progress within the business
  • Training provided on internal systems
  • Car parking available and on-site electric car charger
  • Hybrid working
  • Holiday package
  • Christmas company closure
  • New equipment
  • Pension contribution
  • 10 days per year paid sick leave

If you are interested in the above position, please apply directly through this website or for more information contact Natalia Wolski at James Grace Associates.


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