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Customer Retention - Leicestershire

Ref: 222 Date Posted: Monday 04 Jan 2021
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Customer Retention

Permanent position

Salary £18,000 per annum


James Grace Associates is currently recruiting for experienced customer retention advisors to work for one of our clients based in Leicester.

This customer retention role is a permanent role with a starting salary of £18,000 per annum

Candidates must have minimum of 18 months experience in customer retention.

Immediate intakes in January, February, and March 2021.

Please note this customer retention role is a full-time position, Monday to Friday.

The candidate will be retaining customers who are wanting to cancel or suspend their membership, your job will be to retain and persuade the customer to stay and provide information to why it benefits the customer to stay a member.


Responsibilities in this customer retention role:

· Dealing with inbound customer calls

· Providing high quality customer service to members

· Responding to emails / chats

· Negotiating with customers to retain their membership

Ideal candidates:

· Influencing and negotiating skills

· Previous experience in similar role

· Computer skills

· Telephone skills


· Permanent position

· Immediate start

· Career progression

· Bonus structure

· Various shifts available

If you are interested, please apply directly through this website or for more details contact Natalia or Elliot at James Grace Associates.