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Contact Centre Team Leader - Leicestershire

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Ref: 363 Date Posted: Thursday 08 Apr 2021
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Due to an overwhelming increase in activity that has been complimented by a vast recruitment drive, we are now looking to bolster our management team with the appointments of two additional Team Leaders for our contact centre in Leicester City Centre.

This is a great opportunity for someone who is ambitious and looking to make an impact in their next role. Working within a high volume, omni channel contact centre, you will need to be highly organised and enjoy the fast pace of a busy call centre environment. 

Duties within this role include;

  • Managing a team in inbound customer service / retention agents
  • Monitoring daily KPI activities
  • Say to day absence management and team training
  • Working with the senior management team to roll out company initiatives throughout your team
  • Auditing work within your team to ensure the high expectations of compliance are met at all times
  • Acting as an ambassador of the business at all times
  • Dealing with calls that are escalated to a senior level
  • Developing members of your team to aid them in achieving their own development goals
  • Plus lots more...

The successful candidate will ideally have previous experience gained from a similar role, be available to start work soon and live within a commutable distance to Leicester. 

Benefits in this role include;

 

  • Excellent starting salary of £30,000 to £35,000 per annum
  • Inclusion to the company bonus scheme
  • Competitive holiday and pension package
  • Subsidised canteen on site
  • Employee discounts
  • Vast progression opportunities
  • State of the art offices and equipment
  • Plus lots more

To find out more, apply today