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Call Centre Advisor / Customer Service - Leicestershire

Up to £20,426 per annum plus bonus
Ref: 404 Date Posted: Tuesday 20 Apr 2021
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Call Centre Advisor

Customer Service / Sales / Retentions


James Grace Associates are currently recruiting for experienced customer service advisors / retentions advisors to work for an expanding company based in Leicester City Centre.

This Inbound customer service advisor role is a permanent position, offering a competitive basic salary + Annual Bonus + Benefits + progression opportunities.

Working in a busy Call Centre environment dealing with Inbound Calls.

12 months of customer service experience is essential for this role.

Your duties will include Inbound customer service advisor:

  • Provide an excellent Service and act as an ambassador for the company at all times
  • Listen and negotiate with your customers, offering a first class customer experience
  • Respond to emails / chats within agreed timescales
  • Dealing with any conflict resolution and dealing with enquiries on a first call basis

You will as an inbound customer service advisor:

Have previous Customer Service experience in either a Contact Centre environment or face to face customer service role

Possess good computer skills

Be confident on the phone and have good listening skills

Work to set team and individual targets


  • Permanent position with a market leading, highly reputable employer
  • Progression and Development opportunities
  • Immediate starts available
  • Bonuses and incentives paid regularly
  • Working hours Monday to Friday + Saturday when required.
  • Remote work available after 4 weeks training

Due to the nature of the role you must be able to pass a Credit Check, Fraud Check and a Criminal check